Join today and you’ll receive 50 bonus points loaded to your account, plus:
- Exclusive information about upcoming promotions, giveaways, events, and new products
- Member-only offers
- A special offer for your birthday
About the Samurai Circle
Earn points on your Samurai Sam’s orders by being a member of the Samurai Circle, powered by Spendgo™.
- Earn 1 point for every $1 you spend (pre-tax)
- For every 100 points accumulated, receive a $10 Reward redeemable on an in-store purchases of $10 or more
Frequently Asked Questions
- Membership
- Points
- Rewards
- Birthday Reward
Q: What is the Samurai Circle?
A: It’s our email and Rewards club*! Creating a Samurai Circle Rewards account gives you access to perks, such as:
- Earn 1 point for every full dollar spent on qualifying purchases (e.g., $1.00 - $1.99 = 1 point). Gratuity, taxes, alcohol, and other exclusions apply.
- For every 100 points you earn, you will receive a $10 Reward to use at Samurai Sam's!
- Receive 50 points when you register your account at www.samuraisams.net/rewards.
- Exclusive info about upcoming promotions, giveaways, events, and new products.
- Member-only offers.
- A special offer for your birthday!
*available at participating locations
Q: How do I sign up for the Samurai Circle?
A: You can sign up at any participating Samurai Sam’s restaurant by giving your phone number to the cashier at checkout*, or sign up online.
Q: How old do I have to be to join?
A: You must be 13 years of age or older to become a member.
Q: Once I’ve signed up in-store, how do I register my account?
A: Click here to complete your registration.
Q: Do I need to enter my personal information to register my account?
A: We ask for only a few pieces of information such as your birthday, phone number and email address. Rest assured that we will never sell your information to third-parties.
Q: Are there any costs or fees to be a member?
A: No.
Q: Who has access to the information in my account?
A: Samurai Sam’s and the brand’s program partner, Spendgo™, have access to your information. Rest assured that we will never sell your information to third-parties. You can read our Privacy Policy at: https://www.samuraisams.net/privacy
Q: How can I see my points balance and available Rewards?
A: Your points balance and available Rewards can be viewed by logging into your account. Please allow up to 24 hours for all points to process and appear on your account.
Q: How can I change the email or phone number tied to my account?
A: You can log into your account and update your profile at any time.
Q: How do I change my account password?
A: You can change your password any time by following these steps:
- Log into your account.
- Click the drop-down button on the top right side of the screen.
- Select “My Account”.
- Enter your new password in the password field.
- Click “Save Changes“ at the bottom of the screen to complete the process.
Q: How do I close my account?
A: Contact our Customer Service team at kahala.customerservice@mtygroup.com or the Spendgo™ support team at support@spendgo.com. Keep in mind the account closure process can take up to 48 hours.
Q: I forgot my username and password, what now?
A: Your username is the email address or phone number tied to your account.
If you forgot the email address or phone number tied to your account, contact our Customer Service team at kahala.customerservice@mtygroup.com
If you forgot your password, go to the account login page and click “Forgot your Password”.
Q: In order to earn points and redeem Rewards, do I need to opt-in to receive marketing emails?
A: No. At registration, you must provide your email address, but you may choose to opt-out of receiving marketing emails. But don’t worry, you can still earn points and redeem Rewards at participating locations.
Q: What do I do if my favorite Samurai Sam’s location is not an available option when I join?
A: Contact us at kahala.customerservice@mtygroup.com and tell us which location you were unable to locate. In the meantime, to complete your registration, select an alternate location. You can always access your account information at a later date and select a new favorite store.
Q: What is the point structure of Samurai Circle Rewards?
A: You earn one point for every full dollar spent on the pre-tax and pre-tip transaction amount (e.g., $1.00 - $1.99 = 1 point) on qualifying purchases.
Q: How do I earn points?
A: Provide your phone number to the cashier at checkout, before paying, and earn one point for every dollar spent on qualifying purchases; excluding gratuity, taxes and other exclusions. Please allow up to 24 hours for all points to process and appear on your account.
Q: Can I still get points for my purchase if I forgot to enter my phone number at checkout?
A: Yes, you can still receive points as long as you have your receipt. There are two ways you can get your points:
- Text the ten-character code at the bottom of the receipt to 41680 (standard text messaging rates apply). The text must be sent from the number associated with your account within 24 hours of the transaction, or:
- Log into your account, within 30 days of the transaction, click on “Upload Receipt,” and fill out the form using the ten-character code at the bottom of your receipt.
Q: How can I use my points?
A: Once you accumulate 100 points, your points are converted into a $10 Reward to use on your next in-store purchase of $10 or more. Let the cashier know you have a Reward to be applied to your order.
Q: What purchases qualify for points?
A: Nearly all purchases qualify for points. Points are not earned for gratuities, third-party delivery, online ordering, receipt adjustments, or tax.
Q: Is there a limit to how many points I can earn?
A: There is no limit to how many $10 Rewards you can earn, but only one $10 Reward can be redeemed per transaction. Each $10 Reward expires 90 days from the date of issue.
Q: Can I get points for punches accumulated on my punch card?
A: Yes, you can trade in the punches accumulated on your punch card by following the steps below:
- Create a Samurai Circle Rewards account, if you have not already done so, by giving your phone number to the cashier at checkout, or creating an account. If you create an account in-store, you will still need to register your account to unlock any earned Rewards.
- Write your name and phone number associated with your account on your punch card(s). Without this information, we cannot load points to your account.
Mail to:
Kahala Brands
ATTN: Samurai Circle Rewards
9311 E. Via de Ventura
Scottsdale, AZ 85258 - We will add 5 points for every punch to your Rewards account.
Q: Can I redeem my $10 Reward and another offer on the same transaction?
A: No, you can only redeem one offer/Reward per transaction.
Q: Does the $10 Reward cover tax?
A: No, the $10 Reward does not cover tax.
Q: If I have multiple $10 Rewards, can I redeem more than one at the same time?
A: No, you can only redeem one offer/Reward per transaction.
Q: Does my account need to be registered to unlock and redeem Rewards?
A: Yes. You must register your account to unlock and redeem Rewards. If your account is not registered, points will be earned and Rewards will be generated, but you will be unable to redeem Rewards until the account is registered. Keep in mind, once a Reward is generated, it will expire in 90 days regardless of whether or not the account is registered.
Q: How am I notified I have earned a $10 Reward?
A: If you have registered your account online the terminal will prompt you at each visit until it is redeemed or expires. You will also receive an email informing you that a $10 Reward was loaded to your account (if you have opted into receiving emails).
If your account has NOT been registered online, you will not be notified of any earned Rewards. You must fully register your account to unlock Rewards and will not be able to redeem them until you register.
Q: How do I redeem a $10 Reward?
A: Register your account to unlock Rewards.
Provide your phone number to the cashier at checkout in-store, and if a Reward is available, the cashier will prompt you to redeem it.
Q: When do $10 Rewards expire?
A: $10 Rewards expire 90 days from the date they are earned and issued.
Q: Is there a purchase minimum to redeem a $10 Reward?
A: No, there is no minimum to redeem a $10 Reward. The $10 Reward is valid for one time use only. If the check total is under $10, you will forfeit the remaining Reward balance.
Q: When will I receive my birthday Reward?
A: Your birthday reward will be loaded to your Rewards account 7 days prior to your birthday. Please contact us if you do not see your Reward arrive in that time frame at kahala.customerservice@mtygroup.com.
Q: How long do I have to redeem my birthday Reward?
A: You have 14 days to redeem your birthday Reward in-store. Your birthday Reward is valid 7 days prior to your birthday and expires 7 days after your birthday.